When we checked into the spa, the lady was bombarded with phone calles coming in. There was a nice patio area where you could be out in the fresh air and there was a great Rain shower out there to enjoy. Very nice locker room area with jacuzzi, steam, sauna. We both had massages and were very, very happy with the therapists. Lovely bathroom and everything was clean and new looking. We had a very nice view of the pool and the mountains on the 4th floor. He was professional, polite and the check in was speedy. Check in: Ryan, who checked us in, could not have been better. This has happened to us every time we have called and it seems unfortunate that such a nice place can't get a few more people to handle the phone requests. You wait a long time to get to a live person to discuss your reservation requests.

Here is a list of our experiences: Reservations: By far, getting a person on the line to handle reservations (for both a room and a spa treatment) was the biggest problem we had at Pala. A friend and I went to Pala for a weekend get-a-way.

My pala casino sucks